Service agreements help the customer to make sure that processes are always performed using the latest know-how and that the equipment is always ready for the next service job. Service agreements normally include a combination of spares & consumables, in-situ services and repairs.
Before entering a service agreement a TSA sales manager will visit your site in order to summarize your needs and the current status of your equipment. You will then get a tailor-made proposal of what we think would be wise to include in a service agreement as well as the status of all your existing equipment.
A service agreement lasts for 12-36 months and includes most of what you need during that period at a fixed monthly fee. You may change the content of the agreement as new requirements arise. Super-users will visit your site every 6 or 12 months depending on your need. Each visit lasts for a few days up to a few weeks, depending on your needs and the size of your business.
The visits may include commissioning of new equipment and processes, in-situ servicing of existing equipment, time and quality optimization of certain processes as well as training of staff.