Service cases

Some situations where Chris-Marine® TSA finds the best solutions

Case 1 – Malaysian workshop

A workshop in Malaysia needs a machine because the current one does not generate a good surface and at the same time there is a service job going on. Solution 1: Customer rents a machine from our Singapore office and orders a repair kit for the broken machine at the same time. We send an instruction describing how to overhaul the machine. The repair kit contains recent product upgrades intended to prolong the time between overhauls. Solution 2: Customer purchases a new machine and we include a rental machine at a fixed price. Solution 3: Customer rents a machine from our Singapore office and sends the broken one for repair to Singapore. We offer a fixed price rental & repair agreement.

Case 2 – Measuring cylinder liners

A customer is planning to measure cylinder liners with the Liner Diameter Measuring tool (LDM), but is not sure if the existing equipment is capable of measuring this specific engine type. Solution: We trace the customer’s LDM configuration through the serial number and offer needed accessories. We also share our experience from measuring the engine type in question so that the service job can be carried out smoothly. When the job is done, the customer would like a specialist opinion on the measurement results. We then summarize the results in an official Chris-Marine® report, including microscopic analysis of replicas collected by customers.
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